If you wish to return your Phoenix Watch, you may do so within 14 days of receiving the device at your own cost. To request a return authorization, please call customer service at 800-723-4955. Please note that your Phoenix Watch is activated prior to leaving our facility, and once you receive it and set up the watch, your service plan is initiated. For this reason, we cannot refund your activation and services fees, we can only refund the cost of the device itself. Return Policy and Refund Policy.