FAQs | The iGPS Phoenix Watch

The Phoenix Watch is a wearable, GPS-enabled smartwatch featuring two-way voice and text communications, emergency alerts, and activity tracking. Guardians can easily CONTACT, LOCATE, MONITOR and PROTECT their loved one without the risks of using an expensive smartphone.

Our product uses LIVE GPS, Wi-Fi, and cell tower triangulation to locate your loved one using our easy-to-use smartphone iGPS app. Locate them if they wander indoors or outdoors. It’s important to note that you are able to monitor your loved one’s location without them or anyone around them knowing.

Yes, with the Phoenix Watch you are always connected to your loved one. You can use our Two-Way Voice Calling feature to call for a simple check in, or they can call you to let you know they are running late. SMS text and Voice Messaging is included with our service plan, and our cellular service provides 4G reliable coverage just like your smartphone. While the Phoenix Watch does have the ability to both send and receive text messages, your loved one can only respond to text messages using emoji symbols while you can write full text.

The watch is water resistant, but not waterproof. The iGPS Phoenix cannot be submerged underwater.

The Phoenix Watch is priced at $129.95 for one watch. There is a service fee of $14.95 per watch, and a one-time activation fee of $15.00 per watch, for a total at check out of $159.90. If you purchase more than one watch, each additional watch is $109.95.

Once you receive your Phoenix and set up the device, you will be billed $14.95 per month for our cellular service plan. We do not believe that parents should have to commit to long-term contracts, as situations can change, therefore, all plans are on a month to month basis and you can cancel your service at any time. The Cellular plan includes 250 minutes of Talk-time with unlimited data and text.

Under normal circumstance, please allow 3-7 business days to receive your Phoenix Watch. A tracking number will be emailed to you once your item ships. Please note that during our sales periods, delivery times may be longer. Please check with customer service for approximate delivery times.”

The Wizard Watch tracks your child’s location and movements for up to seven days at a time so you can review daily activities. Changes in a child’s daily routines, such as taking a different route home from school or plan, or general inactivity, can be a sign of larger problems like bullying or depression. The Wizard allows you to monitor daily steps to ensure they are getting enough exercise and location history to ensure that they are where they say they are. The Wizard Watch is a great tool in helping busy parents keep pace with their children and identify small issues before they become problems.

The Wizard Watch offers unparalleled protection for your child with Emergency Alerts. Receive immediate notifications, and your child’s last known location, if the device comes off your child’s wrist or if they press the SOS alert button on the watch. You can also create Safe Play Zones using GEO-fencing technology. If your child ventures out of a designated safe area, the device will notify you. In the case that you do not answer the alert, the device will auto-dial the emergency numbers that you list in the app until someone responds. You can add up to 11 contacts to your Wizard Watch.

Phoenix Watches come with a SIM Card, activated and ready to use. Please review our service map and enter your zip code to check coverage for your area min feedback her. Additionally, we check each order before it ships to make sure we can provide connectivity in your area. The Phoenix watch operates on the 4G GSM network.

Phoenix Watches come with a monthly cellular service plan provided by iGPS for $14.95 per month. Can I use my current network carrier for cellular service? Unfortunately no, iGPS customers can only use the SIM card and cellular services that come with the device.

iGPS provides customer service, technical support and billing administration for our devices and uses the GSM cellular network that is provided by T-Mobile and AT&T.

The service plan includes 250 talk-time minutes. Like other cellular carriers, if you exceed your monthly minutes/texts you may incur an overage charge, but your loved one’s watch will still function fully pouvez trouver sur cette page. You do not have to re-load minutes in any given month due to an overage, we manage your plan and do this automatically for you. If you find that you are consistently going over your usage plan we offer a plan with more minutes/texts for $19.95/month. “

The iGPS Watch app uses the latest in security technologies to protect your child’s privacy, including TLS (successor to SSL) protocol and AES-256 encryption. The only people who can track your loved ones are those you personally invite. They are given access only after you send them an invitation through the iGPS Watch app. We take safety and security very seriously and do everything we can to ensure the highest level of care in protecting your information. The Advanced Encryption Standard or AES is a symmetric block cipher used by the U.S. government to protect classified information and is implemented in software and hardware throughout the world to encrypt sensitive data.

Yes. You can invite up to 10 people to monitor your loved one’s device. For security purposes, you must invite them and give them permission to track your child through the iGPS mobile app.

All iGPS watches come with a 12-month warranty. The warranty covers any internal hardware malfunctions but does not cover physical damage, water damage, or damage due to excessive heat.

Please contact a customer service representative by calling 800-723-4955 if you are having issues with your Wizard Watch, want to cancel your service plan, or want to return your device. Please note, for security purposes, we do not issue refunds or service cancellations via email, please call customer service to process your request.

No, the watch can only call the phone numbers that are preset in the iGPS mobile App by the parent/guardian.

If you wish to return your Phoenix Watch, you may do so within 14 days of receiving the device at your own cost. To request a return authorization, please call customer service at 800-723-4955. Please note that your Phoenix Watch is activated prior to leaving our facility, and once you receive it and set up the watch, your service plan is initiated buscar. For this reason, we cannot refund your activation and services fees, we can only refund the cost of the device itself. Return Policy and Refund Policy.

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